Privacy Policy

Last updated: 12/08/2025

This Privacy Policy describes how Her Studio / Her Studio Store / J Parlour (“we”, “us”, or “our”) collects, uses, stores and protects your personal information when you visit our website, make a purchase, contact us, or interact with our services.
By using our website, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

We may collect the following types of personal information:

Information you provide directly

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account login details (if you create an account)
  • Payment information (securely processed by third-party providers)
  • Responses to forms, inquiries, or customer service messages
  • Training registration details (if applicable)

Automatically collected data

  • IP address
  • Device type
  • Browser type
  • Pages you visit
  • Time spent on pages
  • Referring sites
  • Cookies and tracking information
  • Shopping cart interactions
  • Order history and preferences

Sensitive information

We do not intentionally collect sensitive information (e.g., medical or biometric data).
If provided voluntarily (e.g., allergies or sensitivities for service bookings), it will be handled securely.

2. How We Collect Your Information

We collect data through:

  • Website checkout
  • Account creation
  • Contact forms
  • Newsletter/email signups
  • Training enrolments
  • Cookie tracking and analytics tools
  • Social media interactions
  • Customer service communication
  • Payment providers (Stripe, PayPal, Afterpay, etc.)

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Ship products and provide tracking
  • Manage payments and detect fraud
  • Provide customer support
  • Create and manage your account
  • Send order confirmations, updates, or support emails
  • Improve our website, products, and services
  • Personalise user experience
  • Send marketing communications (only if you opt in)
  • Comply with legal obligations

4. Marketing & Communications

If you subscribe to our newsletter or opt into marketing, we may contact you with:

  • Product updates
  • Promotions
  • Training announcements
  • Special offers
  • Beauty tips or educational content

You can unsubscribe at any time via the unsubscribe link or by contacting us directly.

5. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Remember your preferences
  • Keep items in your cart
  • Improve website performance
  • Analyse traffic and user behaviour
  • Deliver personalised ads

Tools may include:

  • Meta/Facebook Pixel
  • Google Analytics
  • TikTok Pixel
  • Email/SMS marketing trackers (e.g., Klaviyo)

You can disable cookies in your browser, although this may affect site functionality.

6. Sharing Your Information

We only share information with trusted third parties for business purposes, including:

  • Payment processors (e.g., Stripe, PayPal, Afterpay)
  • Shipping partners (Australia Post, couriers)
  • Email & SMS platforms
  • Website hosting providers
  • Analytics and advertising tools
  • Fraud detection platforms
  • Accounting or legal services (if required)

We do not sell your personal information.
All third parties are required to protect your data and only use it for the purposes we specify.

7. International Data Transfers

Some service providers may store or process data outside Australia (e.g., USA, Singapore, EU).
We ensure these providers comply with appropriate data protection standards such as GDPR where applicable.

8. Data Security

We take reasonable steps to protect your information from:

  • Unauthorised access
  • Loss or misuse
  • Alteration or disclosure

Security measures include encryption, secure hosting, restricted access, and compliance with payment security standards (PCI-DSS).

9. How Long We Keep Your Information

We retain personal data only as long as needed for:

  • Legal obligations
  • Financial record-keeping
  • Customer service
  • Warranty and dispute resolution
  • Business operations

You may request deletion at any time (see Section 12).

10. Payments & Financial Information

We do not store your full card details.
Payments are securely handled by third-party providers such as:

  • Stripe
  • PayPal
  • Afterpay
  • Shopify Payments

These providers use industry-standard encryption and security protocols.

11. Minors

Our website is not intended for individuals under 16 years of age.
We do not knowingly collect personal information from minors without parental consent.

12. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion
  • Request restriction of processing
  • Opt out of marketing
  • Request a copy of data we hold about you

We may require verification before releasing information.

13. Third-Party Links

Our website may link to external sites (e.g., social media, affiliates).
We are not responsible for their privacy practices.

14. Updates to This Policy

We may update this Privacy Policy at any time.
Changes will be posted on this page with an updated “Last Updated” date.

15. Contact Us

For questions about this Privacy Policy or your personal information, please contact:

Julia Do
📧 hello@hersuppliesstore.com.au
📞 0406 288 468
📍 269 Victoria Rd, Gladesville 2111